Customer Support

An Industry Leading Support Program


Thank you for purchasing a Black Creek Labs product. We offer one of the most comprehensive warranties in the industry as all Black Creek Labs products are warranted for the full lifetime of the product.

Black Creek Labs will repair or replace any product that fails due to a defect in materials or workmanship.

To receive the lifetime warranty service, the product must be registered for warranty within 3 months of purchase and the original purchaser or the organization requesting the warranty service must be listed on the warranty registration form. If the product was not registered within 3 months of purchase, Black Creek Labs, at its sole discretion, may perform the work if proof of purchase from an authorized dealer can be established.

To obtain service, please fill out the warranty service form and you will be sent instructions from our warranty support team.